Hosted VoIP for distributed teams.
Replace your PBX with a cloud phone system your team will actually open. Crystal-clear calls, smart routing, CRM-synced — deployed in under an hour.
- ✓ Numbers in 38 countries, provisioned in seconds
- ✓ Free porting of your existing lines
- ✓ Browser, desktop & mobile — no hardware
- ✓ 99.999% uptime SLA, SOC 2 & HIPAA
Everything you'd build into a phone system — already built in.
No add-ons, no tier-gates on the basics. Every feature below ships with the Professional plan.
Calling & Routing
- ✓ Inbound & outbound HD calling
- ✓ Smart routing by skill, queue, history
- ✓ Visual call flow builder
- ✓ Multi-level IVR & auto-attendant
- ✓ Time-of-day & holiday rules
- ✓ Warm & cold transfer
Numbers & Reach
- ✓ Local numbers in 38 countries
- ✓ Toll-free & vanity numbers
- ✓ Free number porting
- ✓ Mobile numbers (where available)
- ✓ SMS & MMS in US, CA, UK
- ✓ E911 with dynamic location
Apps & Devices
- ✓ Browser softphone (no install)
- ✓ macOS & Windows desktop apps
- ✓ iOS & Android with push
- ✓ BYOD SIP device support
- ✓ Bluetooth headset controls
- ✓ Click-to-call browser extension
Intelligence & AI
- ✓ Live transcription (27 languages)
- ✓ Post-call AI summaries
- ✓ Sentiment & objection flagging
- ✓ Auto CRM field updates
- ✓ Coaching & whisper mode
- ✓ Searchable call recordings
Admin & Security
- ✓ SSO via SAML & SCIM
- ✓ Role-based permissions
- ✓ SOC 2 Type II · HIPAA · GDPR
- ✓ End-to-end encryption (TLS/SRTP)
- ✓ Detailed audit logs
- ✓ Data residency: US, EU, AU
Analytics & Reporting
- ✓ Real-time queue dashboards
- ✓ Pickup, talk, abandon metrics
- ✓ Agent & team scorecards
- ✓ CSAT & NPS post-call surveys
- ✓ Scheduled report exports
- ✓ Webhook & API access
One platform. Four different jobs.
Abbax Voice adapts to how your team actually uses the phone. Pick your scenario.
Close more pipeline, with less admin.
Click-to-dial from Salesforce or HubSpot. Calls log themselves with sentiment, summary, and next-step suggestions. Your reps spend their day selling — not typing notes.
- Power dialer — queue 50 numbers, dial straight through
- Local presence — outbound matches the recipient's area code
- Conversation intelligence — flag objections live for managers
- Auto-CRM sync — deals stage-update from call outcomes
Answer faster. Resolve in one call.
Every inbound call arrives with the customer's ticket history, plan, and last 3 interactions surfaced automatically. Your agents skip the "can you verify your account?" five-minute opener.
- Zendesk & Intercom sync — ticket context appears on ring
- Skill-based routing — billing calls go to billing, tech to tech
- Callback queues — never make customers hold
- CSAT post-call — IVR survey, auto-logged to ticket
HIPAA-compliant voice for patient care.
Every call recording, transcript, and message stays inside a HIPAA-audited environment. BAA included. Patient identifiers redacted from AI summaries by default.
- Signed BAA — included with Enterprise plan
- Patient identifier redaction — automatic PHI scrubbing
- EHR integrations — Epic, Athena, Cerner
- Data residency — US-only data plane on request
One phone number. Every device. Every time zone.
Your team works from anywhere — Abbax Voice follows them. Ring desktop, mobile, and browser simultaneously. Hand off active calls between devices mid-conversation.
- Multi-device ring — never miss a call again
- Mid-call handoff — desk to mobile in one tap
- Presence sync — pulled from Slack & Google Calendar
- Follow-the-sun routing — global teams without gaps
Abbax Voice vs. the alternatives.
An honest, side-by-side look at where each option fits.
| Feature |
Abbax Voice
|
Legacy PBX
|
Other cloud
|
|---|---|---|---|
| Time to deploy | ✓ Under 1 hour | ✕ 4–12 weeks | ~ 2–5 days |
| Hardware required | ✓ None | ✕ Servers + handsets | ✓ Optional |
| Per-seat monthly cost | ✓ From $12 | ✕ $40–80 (amortized) | ~ $25–55 |
| AI summaries & CRM sync | ✓ Native, on every plan | ✕ Not available | ~ Premium add-on |
| Uptime SLA | ✓ 99.999% | ~ Depends on hardware | ~ 99.9% (43min/mo) |
| International numbers | ✓ 38 countries | ✕ Requires carriers | ~ 10–20 countries |
| HIPAA & BAA | ✓ Included on Enterprise | ~ Self-administered | ~ Enterprise tier only |
| Contract length | ✓ Month-to-month | ✕ 3–5 year leases | ✕ Annual minimum |
All features included + affordable plans.
Unlock your business's potential with cost-effective plans that fit any size team. Unlimited features, unlimited local and long-distance calls — on every plan.
Quality phone service. Budget-friendly pricing.
Every Abbax plan comes loaded — no à la carte add-ons, no tier games. Pick the plan that matches your team and get everything in this section, in full, from day one.
Everything your team needs, in one app.
From call control to encryption, the Abbax softphone packs in the features that make daily work faster, calmer, and more reliable.
Call Control
Blind/attended transfer, conferencing, hold, splitting, merge, waiting, parking, and mute.
Business SMS & MMS
Group chats, MMS, internal messages, SMS-to-email and more — all in one inbox.
Phonebook Integration
Pull contacts from XML phonebooks, your CRM, and cloud directories — all in one view.
HD Video Calls
High-quality 1-on-1 video calls from desktop or mobile, with screen sharing built in.
Call Forwarding Rules
Forward on busy, no answer, unconditional, or no registration — your way, automatically.
Cloud Call Recording
Record and play back calls anytime, from any device — securely stored in the cloud.
Call Switch
Move an active call between mobile, desktop, or desk phone — without dropping the conversation.
Deskphone Integration
Outbound calls from the desktop app dial automatically through your connected IP phone.
Visual Voicemail
Listen to voicemails right inside the app, with push notifications for new messages.
Visual Call Parking
One-click park and retrieve, with BLF status and notifications for every parked call.
Push Notifications
Never miss a call, message, or voicemail — and save battery while you're at it.
Companion Mode
At-the-desk status delays incoming calls to your mobile or desktop — fewer interruptions.
Click-to-Call
Auto-dial any phone number from your browser or native apps with one click.
Highlight-to-Call
Highlight a number anywhere on your screen — Abbax dials it for you.
Speed Dial & BLF
Quick-dial your most-used numbers with real-time Busy Lamp Field status.
Multiple CLI Options
Pick a caller ID before every outbound call; see which number inbound callers dialed.
Localizations
UI available in Brazilian Portuguese, Spanish, Dutch, German, and Ukrainian.
Keyboard Shortcuts
Answer, end, mute, hold, or start a new chat — without ever touching the mouse.
TLS/SRTP Encryption
Calls, chats, and data are encrypted with industry-standard protocols and ciphers.
Custom Webpages
Open any webpage right inside the app — keep tools, dashboards, and docs one click away.
More than a phone system — a workspace.
Messaging, video, presence, and customer context — woven into the same app your team is already using to make calls.
Rich Business Messaging
Private and group messaging, media and file sharing, emojis, audio messages, and advanced filters — built for focused work.
Video Conferencing
Team meetings with HD video and audio, screen sharing, calendar integration, and one-click external invitations.
Presence & Busy Lamp Field
See who's available, who's on a call, and who's offline at a glance — across your entire team.
Lightweight CRM
Full context on every caller — customer profiles and complete conversation history, side by side with the call.
Estimate your monthly cost.
Per-seat pricing. No setup fees. Cancel anytime.
We migrated 180 seats from an on-prem PBX to Abbax Voice over a weekend. Call quality is noticeably better, our sales team loves the CRM auto-logging, and our telecom spend dropped 44%. Easiest enterprise rollout we've ever done.
How long does porting my existing numbers take?
Do you offer a BAA for HIPAA-regulated organizations?
What happens if my internet goes down?
Can I keep my desk phones, or do I have to use the app?
How does pricing work for international calling?
What integrations are supported on launch day?
Is there a contract or minimum commitment?
Ready to retire your phone closet?
Start a 14-day trial — port a single number, build a flow, take a real call. No credit card, no contract. Our voice engineers help you migrate when you're ready.